Privacy policy

PRIVACY POLICY

Effective Date: [August 1, 2026]

Last Updated: [August 1, 2026]

At PT. Solari Kencana Global Industri ("Company", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect personal information when you visit, access, create an account, purchase products from, or otherwise interact with https://smokemuffler.com (the "Website").

This Privacy Policy applies to customers and Website visitors worldwide, subject to applicable data protection and privacy laws in the relevant jurisdiction.

By using our Website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

The entity responsible for processing your personal information is:

Legal Company Name: PT. SOLARI KENCANA GLOBAL INDUSTRI

Trading Name / Brand: SMOKE MUFFLER

Website: https://smokemuffler.com

Business Address: Jalan Veteran No 32 RT 6 RW 2 Kelurahan Wirasana Kecamatan Purbalingga Kabupaten Purbalingga Provinsi Jawa Tengah, Indonesia

Email: smokemuffler@gmail.com

Privacy Contact: smokemuffler@gmail.com

Telephone / WhatsApp: +62 856-4108-7907

For privacy-related matters, you may contact us using the privacy contact information above.

Where required by applicable law, we may appoint a local representative, Data Protection Officer, or other privacy contact for particular jurisdictions.

2. INFORMATION WE COLLECT

We collect only information that is reasonably necessary for legitimate business purposes and the operation of our Website.

The information we may collect includes the following.

2.1 Information You Provide to Us

When you create an account, place an order, contact us, request a quotation, submit a warranty claim, or otherwise communicate with us, we may collect:

• Full name;
• Email address;
• Telephone or mobile number;
• Billing address;
• Shipping address;
• Country, state/province, and postal code;
• Account username and password;
• Vehicle information provided by you;
• Product preferences;
• Order information;
• Warranty and return information;
• Customer service communications;
• Information contained in messages, forms, emails, or other communications you send to us.

You should not provide sensitive personal information unless it is specifically requested and necessary for a legitimate purpose.

3. ORDER AND TRANSACTION INFORMATION

When you purchase products through our Website, we may collect and process information relating to your transaction, including:

• Order number;
• Products purchased;
• Product quantity;
• Product price;
• Currency;
• Shipping information;
• Billing information;
• Payment status;
• Discount or promotional information;
• Return and refund information;
• Warranty information;
• Communications concerning your order.

We use this information primarily to process and fulfill your order and provide after-sales services.

4. PAYMENT INFORMATION

Payments may be processed by independent third-party payment service providers.

Depending on the payment method you select, the payment provider may collect information such as:

• Payment card information;
• Bank information;
• Payment account information;
• Billing information;
• Transaction identifiers;
• Fraud-prevention information.

Unless expressly stated otherwise, we do not intentionally store complete payment card numbers or security codes on our own servers.

Payment information may be processed directly by the relevant payment service provider under its own privacy policy and terms.

You should review the privacy policy of your selected payment provider before completing a transaction.

5. SHIPPING, DELIVERY AND CUSTOMS INFORMATION

To fulfill international orders, we may provide relevant information to shipping, courier, freight-forwarding, customs, and logistics providers.

This may include:

• Recipient name;
• Shipping address;
• Telephone number;
• Email address;
• Order number;
• Package information;
• Product description;
• Declared value;
• Customs-related information.

Where required, information may also be provided to customs authorities, government agencies, tax authorities, or other legally authorized parties.

International shipments may be subject to customs procedures, import regulations, taxes, duties, or other requirements imposed by the destination country.

6. TECHNICAL INFORMATION

When you visit our Website, certain technical information may automatically be collected.

Depending on the technologies used on our Website, this may include:

• IP address;
• Browser type and version;
• Operating system;
• Device type;
• Device identifiers;
• Approximate geographic location derived from IP address;
• Website pages visited;
• Date and time of access;
• Referring website;
• Website interaction information;
• Error and diagnostic information.

We use this information to operate, secure, maintain, and improve our Website.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies, pixels, tags, scripts, local storage, and similar technologies.

These technologies may be used for:

Essential Functions

To:

• Maintain shopping cart functionality;
• Keep users logged into their accounts;
• Process transactions;
• Maintain Website security;
• Prevent fraud;
• Remember necessary settings.

Analytics

To understand:

• How visitors use our Website;
• Which pages are visited;
• Website performance;
• Traffic sources;
• General Website usage patterns.

Marketing and Advertising

Where permitted by applicable law and, where required, with your consent, we may use cookies or similar technologies to:

• Measure advertising effectiveness;
• Provide relevant advertisements;
• Understand marketing performance;
• Build advertising audiences.

You may control cookies through your browser or our cookie consent mechanism, where available.

Some cookies are necessary for the Website to function properly and cannot be disabled through standard Website cookie controls.

8. ANALYTICS AND THIRD-PARTY TECHNOLOGIES

We may use third-party services such as analytics, advertising, security, payment, hosting, customer support, email, or other technology providers.

Examples may include:

• Google Analytics;
• Google Ads;
• Meta Pixel;
• Cloudflare;
• Payment processors;
• Email service providers;
• Website hosting providers;
• Customer relationship management systems.

The actual services used by us will depend on the technologies implemented on the Website.

These providers may process information according to their own privacy policies and contractual obligations.

Where required by applicable law, we will request consent before using non-essential tracking technologies.

9. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes:

9.1 Order Processing

To:

• Receive and process orders;
• Confirm purchases;
• Process payments;
• Prepare products for shipment;
• Deliver products;
• Provide shipping updates;
• Manage returns and refunds.

9.2 Customer Service

To:

• Respond to questions;
• Handle complaints;
• Provide technical assistance;
• Provide product information;
• Process warranty claims;
• Communicate about orders.

9.3 Website Operation

To:

• Operate the Website;
• Maintain user accounts;
• Improve Website functionality;
• Diagnose technical problems;
• Maintain system security.

9.4 Fraud Prevention and Security

To:

• Detect suspicious transactions;
• Prevent fraud;
• Prevent unauthorized access;
• Protect our Website;
• Protect customers and our business.

9.5 Legal and Regulatory Compliance

To:

• Comply with applicable laws;
• Respond to lawful requests;
• Maintain required business records;
• Resolve disputes;
• Enforce contractual rights.

9.6 Marketing

Where legally permitted, we may use your information to provide:

• Product announcements;
• Promotional offers;
• New product information;
• Newsletters;
• Marketing communications.

You may unsubscribe from marketing communications at any time.

10. LEGAL BASES FOR PROCESSING

Depending on the jurisdiction and circumstances, we may process personal information on one or more of the following legal bases:

Performance of a Contract

We may process information where necessary to:

• Process your order;
• Deliver purchased products;
• Process payment;
• Manage returns;
• Fulfill warranty obligations.

Legal Obligation

We may process information where necessary to comply with applicable legal, tax, accounting, customs, regulatory, or governmental requirements.

Consent

We may process information based on your consent where applicable, including certain marketing and non-essential cookies.

You may withdraw consent at any time where processing is based on consent.

Legitimate Interests

Where permitted by applicable law, we may process information when reasonably necessary for legitimate business interests, such as:

• Website security;
• Fraud prevention;
• Customer service;
• Business administration;
• Improving products and services;
• Defending legal claims.

We will consider applicable privacy rights and interests when relying on legitimate interests.

11. HOW WE SHARE PERSONAL INFORMATION

We do not sell or rent your personal information for money.

We may disclose personal information to trusted third parties where reasonably necessary for our business operations or where legally required.

These parties may include:

• Payment service providers;
• Shipping and courier companies;
• Freight-forwarding providers;
• Customs brokers;
• Customs and government authorities;
• Website hosting providers;
• IT service providers;
• Analytics providers;
• Advertising platforms;
• Email service providers;
• Customer support providers;
• Fraud prevention providers;
• Professional advisers;
• Legal advisers;
• Accounting providers.

We seek to provide only information that is reasonably necessary for the relevant purpose.

Where required by applicable law, third-party service providers may be subject to contractual confidentiality, security, and data protection obligations.

12. INTERNATIONAL DATA TRANSFERS

Because we operate an international e-commerce business, your personal information may be transferred to, stored in, or processed in countries other than the country where you live.

For example, your information may be transferred to countries where our:

• Website hosting providers;
• Payment providers;
• Shipping providers;
• Technology providers;
• Customer service providers;
• Analytics providers;
• Business partners;

operate.

Where applicable law requires specific safeguards for international transfers, we will take appropriate measures required by that law.

For individuals in the European Economic Area (EEA) or United Kingdom, where applicable, such safeguards may include an adequacy decision, Standard Contractual Clauses, UK-approved transfer mechanisms, or another lawful transfer mechanism.

13. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The purpose for which the information was collected;
• The nature of the information;
• Our relationship with you;
• Warranty obligations;
• Accounting and tax requirements;
• Legal obligations;
• Dispute resolution;
• Fraud prevention;
• Our legitimate business requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

14. DATA SECURITY

We implement reasonable technical and organizational safeguards designed to protect personal information against:

• Unauthorized access;
• Unauthorized disclosure;
• Accidental loss;
• Destruction;
• Alteration;
• Misuse;
• Unauthorized processing.

Security measures may include:

• Access controls;
• Authentication procedures;
• Encryption where appropriate;
• Secure connections;
• Restricted employee access;
• Security monitoring;
• Backup procedures;
• Vendor security controls.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

15. PERSONAL DATA BREACHES

If we become aware of a personal data breach affecting your information, we will assess and respond to the incident in accordance with applicable law.

Where notification is legally required, we will notify the relevant authorities and/or affected individuals within the applicable timeframe and in the manner required by law.

16. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include the right to:

• Access your personal information;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Request restriction of processing;
• Object to certain processing;
• Withdraw consent;
• Request data portability;
• Opt out of certain marketing communications;
• Obtain information about how your information is processed;
• Lodge a complaint with a relevant privacy regulator.

Not all rights apply in every jurisdiction, and certain legal exceptions may apply.

17. EUROPEAN ECONOMIC AREA (EEA) PRIVACY RIGHTS

If the GDPR applies to our processing of your personal information, you may have rights including:

Right of Access

You may request confirmation as to whether we process your personal information and, where applicable, request access to that information.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of personal information in circumstances provided by applicable law.

Right to Restriction

You may request restriction of processing in certain circumstances.

Right to Object

You may object to certain processing where applicable.

Right to Data Portability

Where legally applicable, you may request certain personal information in a structured, commonly used, and machine-readable format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal does not affect the lawfulness of processing performed before withdrawal.

Right to Lodge a Complaint

You may have the right to lodge a complaint with the data protection supervisory authority in your country of residence, place of work, or the location of an alleged infringement.

18. UNITED KINGDOM PRIVACY RIGHTS

If UK data protection law applies to our processing of your personal information, you may have rights including:

• Right to be informed;
• Right of access;
• Right to rectification;
• Right to erasure;
• Right to restrict processing;
• Right to data portability;
• Right to object;
• Rights relating to certain automated decision-making and profiling.

You may also have the right to complain to the UK Information Commissioner's Office (ICO).

For more information, please refer to the ICO's official guidance.

19. UNITED STATES PRIVACY RIGHTS

Privacy rights in the United States vary depending on the state where you reside and whether a particular privacy law applies to our business.

Where applicable, consumers may have rights relating to:

• Access or right to know;
• Correction;
• Deletion;
• Data portability;
• Opt-out of certain targeted advertising or sharing;
• Opt-out of certain sales of personal information;
• Limitation of certain processing;
• Non-discrimination for exercising applicable privacy rights.

Where required by applicable law, we will provide additional notices and mechanisms for exercising applicable state-specific rights.

California Residents

Where applicable, California residents may have rights under the California Consumer Privacy Act (CCPA), as amended.

These rights may include the right to know, delete, correct, opt out of certain sales or sharing, limit certain uses of sensitive personal information, and receive equal treatment for exercising applicable rights.

If applicable, additional California-specific disclosures and a "Do Not Sell or Share My Personal Information" mechanism will be provided as required by law.

20. INDONESIAN PERSONAL DATA PROTECTION

Where Indonesian law applies, we process personal information in accordance with applicable Indonesian personal data protection requirements, including Law No. 27 of 2022 concerning Personal Data Protection (UU PDP).

We seek to process personal data lawfully, transparently, appropriately, and only for legitimate and specified purposes.

Where applicable, individuals may exercise rights recognized under Indonesian law, subject to applicable legal conditions and limitations.

21. MARKETING COMMUNICATIONS

We may send transactional communications that are necessary to provide our services, including:

• Order confirmations;
• Payment notifications;
• Shipping notifications;
• Delivery updates;
• Warranty communications;
• Return and refund communications;
• Important Website or service notices.

These communications are different from promotional marketing.

Where marketing communications require consent under applicable law, we will obtain consent before sending them.

You may unsubscribe from promotional emails at any time by:

1. Clicking the "Unsubscribe" link in the relevant email; or
2. Contacting us at smokemuffler@gmail.com.

Unsubscribing from marketing communications does not necessarily stop transactional or legally required communications.

22. CHILDREN'S PRIVACY

Our Website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where we should not have collected it, please contact us.

We will take reasonable steps to investigate and, where appropriate, delete the information.

23. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites or services.

These may include:

• Payment providers;
• Shipping providers;
• Social media platforms;
• Manufacturers;
• Product information sources;
• Other external websites.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the applicable privacy policies before providing personal information to third parties.

24. AUTOMATED DECISION-MAKING AND PROFILING

We may use automated technologies for purposes such as:

• Fraud detection;
• Website security;
• Analytics;
• Advertising measurement;
• Website personalization.

Unless otherwise stated, we do not intend to make decisions producing legal or similarly significant effects on individuals solely through automated processing.

Where applicable law provides specific rights concerning automated decision-making or profiling, those rights will apply.

25. DO NOT TRACK

Some browsers may transmit "Do Not Track" signals.

Because there is currently no universally accepted technical standard for responding to all such signals, our Website may not respond to every browser-based Do Not Track signal.

Where required by applicable law, we will provide applicable opt-out mechanisms for targeted advertising, sale, sharing, or similar processing.

26. YOUR RESPONSIBILITY FOR INFORMATION YOU PROVIDE

You are responsible for ensuring that information you provide to us is accurate, complete, and up to date.

When placing an order on behalf of another person, you should ensure that you are authorized to provide their personal information to us.

For example, if you provide another person's shipping address or telephone number, you should have a lawful basis or appropriate authorization to provide that information.

27. PRIVACY REQUESTS

To submit a privacy-related request, please contact:

Privacy Email: smokemuffler@gmail.com

Please include:

• Your full name;
• Email address associated with your account or transaction;
• Nature of your request;
• Relevant order number, if applicable.

For security purposes, we may need to verify your identity before fulfilling certain requests.

We will respond to valid requests within the timeframe required by applicable law.

28. NO FEE FOR PRIVACY REQUESTS

Unless otherwise permitted by applicable law, we will not charge you a fee for exercising your privacy rights.

However, where applicable law permits us to charge a reasonable fee for manifestly unfounded, excessive, or repetitive requests, we may do so.

29. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

• Changes to our business;
• Changes to our Website;
• New technologies;
• Changes to our data processing practices;
• Changes to applicable laws or regulations.

When we update this Privacy Policy, we will revise the "Last Updated" date at the beginning of this document.

Where required by applicable law, we will provide additional notice of material changes.

We encourage you to periodically review this Privacy Policy.

30. CONTACT US

If you have questions, concerns, or requests concerning this Privacy Policy or the processing of your personal information, please contact us:

PT. SOLARI KENCANA GLOBAL INDUSTRI

Trading Name: SMOKE MUFFLER

Website: https://smokemuffler.com

Business Address: Jalan Veteran No 32 RT 6 RW 2 Kelurahan Wirasana Kecamatan Purbalingga Kabupaten Purbalingga Provinsi Jawa Tengah, Indonesia, 53318

Email: smokemuffler@gmail.com

Privacy Email: smokemuffler@gmail.com

Telephone: +62 856-4108-7907

For privacy requests, please use:

Subject: Privacy Request – Personal Information

31. GOVERNING LAW AND APPLICABLE PRIVACY RIGHTS

This Privacy Policy is intended to operate together with the privacy and data protection laws that apply to our business and to the individual concerned.

Nothing in this Privacy Policy is intended to exclude, restrict, or waive any mandatory legal rights or protections that cannot lawfully be excluded or restricted.

Where the laws of your jurisdiction provide additional or stronger privacy rights, those rights will apply to the extent required by applicable law.

Last Updated: August, 1 2026

© 2026 PT. SOLARI KENCANA GLOBAL INDUSTRI. All Rights Reserved.